Managed IT Services That Resolve Problems Before You Open a Ticket
Reliable, Secure, and Scalable Manage IT 360° Services
Automate IT Ops provides managed IT services for healthcare and financial organizations across the United States, 24/7 monitoring, help desk, and automated incident response across your whole estate: firewalls, switches, networks, servers, PCs, applications and databases, cloud or on-premises. The difference is automation that acts rather than alerts. When a failure is detected, a playbook resolves it, often before your team notices. Certified engineers, a mid-America cost base, and one accountable partner instead of four vendors pointing at each other.
Trusted by Growing Businesses and Enterprises Alike
client environments running our monitoring and automation
Uptime SLA
24/7/365
Support
Years of Experience
SOC 2 & HIPAA
Compliant Infrastructure
The Gap Between "We Monitor It"
and "It Got Fixed"
Most Managed IT Contracts Sell You a Dashboard and a Queue
Monitoring tells you something broke. It doesn't fix it. So the alert becomes a ticket, the ticket waits for a technician, and the technician diagnoses a failure that's happened two hundred times before.
The Cost of "Ticket and Wait"
Your team gets paged for things a playbook should have handled: backup failures, disk-space alerts, a dropped primary internet link. In healthcare, a slow or down EHR is a patient-safety issue before it's an IT issue. In finance, transaction systems have no downtime tolerance, and every minute carries a dollar value.
Common Challenges Businesses Face
Paged for What a Playbook Should Handle
Backup failures, disk-space alerts, a dropped primary internet link, all predictable, all repeatedly resolved by hand instead of automatically.
"Ticket and Wait" Has a Real Cost
In healthcare, a slow or down EHR is a patient-safety issue before it's an IT issue. In finance, transaction systems have no downtime tolerance, and every minute carries a dollar value.
Person-Dependency Is a Single Point of Failure
One engineer knows how the ERP integration recovers. When they're on leave, the recovery takes a day instead of an hour.
IT Costs Only Move One Direction
Break-fix invoices arrive after the damage, and headcount doesn't scale with an estate that keeps growing.
Coastal Rates for Mid-Market Attention
Tier-1 providers are structured for enterprise accounts. A 200-bed regional health system or a community bank isn't where their senior people get assigned.
What We Find in Week One
Unsupported operating systems still in production, firmware years behind, and backup jobs that have been silently failing long enough that nobody remembers the last successful restore.
Business Outcomes
You Can Expect
What you gain when automation resolves problems instead of just reporting them, faster incidents, less person-dependency, and one predictable monthly cost.
Continuous Availability, Not Best-Effort Uptime
A hospital environment we manage reached 100% availability through proactive and predictive alerting, problems addressed before they became outages.
Incident Resolution Measured in Minutes
For a German hydraulics manufacturer, service management turnaround moved from 9 hours to 47 minutes, without adding a single resource.
Repetitive Work Removed From Skilled People
At a global semiconductor manufacturer, user-creation cycle time went from 10 hours to under 10 minutes, with human error and person-dependency eliminated.
Fewer Problems to Manage at All
At a large hospital, problem-management time fell by 80% once monitoring, patch management, and application bottleneck analysis were automated.
Predictable Monthly Cost
A fixed monthly fee across your estate, scoped from an inventory of what you actually have, not a per-incident invoice that spikes in your worst month.
One Accountable Partner
One partner across firewalls, servers, applications, and databases, instead of four vendors pointing at each other when something breaks.
What Managed
IT 360° Covers
Full maintenance, management, support, and help desk for your entire digital estate, scoped from what you actually run, not a tier picked off a brochure.
1. Monitoring and Incident Response
24/7 availability and performance monitoring across infrastructure, network, voice, and cloud. Where a playbook exists, alerts route into the service desk and resolve automatically, no human diagnosis step needed.
Consult details2. Help Desk and Service Request Management
A single service desk for end users and IT staff, covering requests, incidents, and changes. One accountable number for the whole estate, not four vendors to sort through.
Consult details3. Application and Database Support
Monitoring, maintenance, backup, disaster recovery, and security checks at the application layer, not just the server it runs on. The outage your users report is almost never a CPU graph.
Consult details4. Network, Infrastructure and Endpoint Management
Firewalls, switches, networks, PCs, servers, and virtualization, on premises or cloud. One inventory, one patching cadence, one reporting line.
Consult details5. User Lifecycle Automation
Onboarding and offboarding automated across applications, so access is controlled by process, not by whoever remembers to revoke it.
Consult details6. Asset Discovery and Lifecycle Tracking
A continuously updated inventory with end-of-life flagging, so an unsupported system surfaces in your own records before an auditor finds it.
Consult detailsWhat's Included in Every Managed IT 360° Plans
Everything below is part of the service. Our monitoring and automation platform is bundled for every client, it is never a separate line item, and it is removed if you leave.
24/7 Availability Monitoring
Infrastructure, network, voice, and cloud, monitored continuously, not periodically.
Automated Incident Response
Playbook-driven resolution where one exists, so the fix runs before your team notices.
Service and Request Management
One desk for the whole estate, covering requests, incidents, and changes.
Patch Management
Scheduled across servers, endpoints, and applications.
Backup and Disaster Recovery
Monitored, with restore verification, not just a completed backup job.
Application and Database Monitoring
Performance and transaction-level visibility, not just server-level.
Asset Discovery and Lifecycle Tracking
Including end-of-life flagging, so nothing falls out of support unnoticed.
Quarterly 360° Health Checks
Proactive review of the whole estate, every quarter, not just when something breaks.
Benefits of Partnering With
Our Managed IT 360 Service Team
The structural reasons regulated industries trust us with their whole estate instead of a single vendor at a time.
Certified Expertise, Structural Cost Advantage
Our engineers carry the same Microsoft, Cisco, Red Hat, Palo Alto, and ITIL certifications as anywhere else; a lower overhead base means your budget covers more scope, not a smaller team.
Automation That Acts, Not Just Watches
Monitoring platforms report a failure. Ours detects a failed backup job and re-runs it, detects a dropped primary link and fails over, detects sustained load and spins up capacity, then shuts it down when demand drops.
We Supplement Your Team, Not Replace It
Most clients keep their IT lead and use us for the 24/7 monitoring, automation, and security no internal team can sustain alone. Your people stop being the escalation path for routine failures.
Switching Is Low-Friction
We deploy our under-15-to-20MB agent using your existing directory services. Network devices need only credentialed remote access. No rip-and-replace, no migration weekend.
One Partner, Four Engagement Modes
Consulting, pilots, project delivery, and ongoing operations, the same team across all four, so nothing is lost in a handover.
Industries We Serve
Managed IT 360 is built around each industry’s real risk.
Healthcare
Mid-size regional health systems, community hospitals, multi-location clinics and specialty practices, typically 50-2,000 employees. The pressure is constant: HIPAA obligations that need continuous monitoring rather than an annual project, EHR downtime that is a patient-safety event before it is an IT event, and administrative overhead that consumes clinical staff time. We manage the estate so your EHR stays available and your compliance evidence is being generated continuously.
Financial Services
Community banks, credit unions, investment firms, fintechs and accounting practices, typically 20-500 employees. Transaction systems have no downtime tolerance, examiner expectations keep rising, and smaller institutions are increasingly targeted precisely because they are assumed to be softer. One client, PeakAlpha Investments, describes our work as "meticulous dedication and passion to ensure 99.9999% uptime, performance, security and compliance for our financial applications, databases and networks."
Manufacturing
IT failures that stop production have a per-hour cost you can calculate. We manage the infrastructure, endpoints and applications behind the line, with OT/IT boundary awareness. .
Engineering
Infrastructure performance and scalability for project-based work, with support for build and deployment pipelines.
Government
Public-sector IT efficiency, legacy modernization and continuous security monitoring, delivered under ITIL-aligned process discipline.
Manufacturing & Logistics
Reliable infrastructure behind production systems and ERP, where downtime has a calculable cost.
Education
Secure, controlled hosting for student data and learning platforms.
How We Onboard You - Five Steps, Named Deliverables
A Structured, Transparent Onboarding Process
Step 1 · Free IT Assessment
A complete asset evaluation of every server, switch, appliance, application, and end-user device, flagging end-of-life systems, unsupported versions, and outdated firmware with upgrade guidance.
Step 2 · Agent Deployment
A lightweight agent, under 15–20 MB, deploys across endpoints, servers, and network devices using your existing directory services. Network gear needs only credentialed remote access.
Step 3 · One Month Running It Manually
Alerts are configured into the service desk and handled by hand for the first month, deliberately, so we learn how your environment actually behaves.
Step 4 · Observe → Codify → Automate
What we learn in month one becomes automation. Where no playbook exists, we run the job manually for two to three months, study it, then build and orchestrate playbooks with Ansible.
Step 5 · Monthly Reporting & Quarterly Health Checks
Each month, a detailed report covering security, managed IT, and help-desk activity, including infrastructure gaps found and whether flagged items were completed. Every quarter, a proactive 360° health check.
The Environments We Manage
Every Layer of Your Estate, Under One Team
Cloud & Virtualization
AWS, Microsoft Azure, Google Cloud, and Rackspace, with VMware, Citrix, and Hyper-V handling the virtualization layer underneath.
Operating Systems & Storage
Windows Server, Linux, Solaris, AIX, and HP-UX, backed by EMC, NetApp, HP, and SAN storage environments.
Network & Security Hardware
Cisco, SonicWall, Fortinet, Juniper, Ubiquiti, and Dell, plus voice security across Cisco and Avaya, including NICE recording environments.
Directory & Business Applications
Active Directory, LDAP, Microsoft 365, Dynamics ERP, SQL Server, and .NET/IIS workloads.
Ready to Modernize Your Infrastructure?
Get a free assessment of your servers, network, applications, and end-user devices, with a risk picture before you commit to anything.
Get a Free IT AssessmentAutomate IT Ops in Action
Take a tour of our custom monitoring portals, deployment pipelines, and management interfaces.
Results We Have Delivered
Real Results From Our Managed It 360 Service Clients
Service desk, remote desktop and end-user support, Microsoft 365, VPN and software installations. 10 hours → under 10 minutes user-creation cycle time·human error and person-dependency eliminated·automated exception handling, escalation and notification.
End-user and core infrastructure management, server, asset and patch management, software deployment across Active Directory, LDAP, Microsoft 365, Dynamics ERP and SQL Server.9 hours → 47 minutes service management turnaround - with no additional resources. Read the manufacturing case study.
Infrastructure, asset and patch management, application bottleneck analysis, and performance and transaction monitoring across .NET/IIS, SQL Server and Windows.80% reduction in problem-management time · 100% availability through proactive and predictive alerts.
What Our Clients Say
Testimonials From Businesses We Support
"Meticulous dedication and passion to ensure 99.9999% uptime, performance, security and compliance for our financial applications, databases and networks."
"Passionate, fanatical support for our end user infrastructure."
"Going the extra mile to scale and automate our IT infrastructure and operations."
Our Technology & Certification Partners
90% of our engineers hold certifications across Microsoft, Cisco, Red Hat, Palo Alto and ITIL. Our delivery process is ITIL and PMI compliant.
Managed IT 360° vs Break-Fix vs In-House Only
| Feature | Managed IT 360° | Break-fix provider | In-house team only |
|---|---|---|---|
| When you find out something broke | Automation detects and, where a playbook exists, resolves it | When a user calls | When a user calls |
| Cost shape | Fixed monthly, scoped to your asset inventory | Per incident - highest in your worst month | Fixed salary cost, does not scale with estate growth |
| Out-of-hours coverage | 24/7 monitoring and response | Business hours, callout premium | On-call rota, burnout risk |
| Repetitive failures | Codified into playbooks and removed | Repaired again, billed again | Repaired again by the same person |
| Person-dependency | Documented run books, maintained | Vendor-side, invisible to you | Concentrated in one or two people |
| Estate visibility | Continuous inventory with end-of-life flagging | None between callouts | Spreadsheet, usually out of date |
| Compliance evidence | Generated continuously as a by-product | Not provided | Assembled manually before each audit |
Compliance Frameworks We Support
Controls and reporting designed to support your obligations, stated precisely.
Every patch we schedule, every backup we verify, and every access change we log is built around security-first best practices:
Continuous Log Assessment
Across infrastructure, network, and voice, continuous rather than periodic.
Patch and Vulnerability Management
On a scheduled cadence, across servers, endpoints, and applications.
Endpoint and Network Security
Managed across your existing hardware, no forced replacement.
Access and User Lifecycle Control
Provisioning and deprovisioning automated across applications, so access is controlled by process, not memory.
Compliance Frameworks Supported
We manage your cloud hosting environments to comply with standard security controls:
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HIPAA Compliance Administrative, physical, and technical safeguards for Protected Health Information (PHI).
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SOC 2 Framework Security, availability, processing integrity, confidentiality, and privacy standards trust.
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PCI DSS Standards Network isolation, secure key management, and log review for cardholder data environments.
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GDPR & ISO 27001 General data protection compliance and framework-aligned information security management systems.
Frequently Asked Questions
Common Questions About Managed IT 360 Services
Managed IT services means outsourcing the monitoring, maintenance, support and security of your IT environment to a provider who takes ongoing accountability for it. Automate IT's Managed IT 360° covers your entire estate - firewalls, switches, networks, servers, PCs, applications and databases, cloud or on-premises - under one fixed monthly agreement, with 24/7 monitoring and automated incident resolution.
Most managed IT contracts are monitoring plus a ticket queue: you are told something broke, then you wait. Our platform detects a failure, matches it against a mapped failure type, and runs the playbook that resolves it - without a human diagnosis step. Where no playbook exists yet, we run the job manually for two to three months, study how our engineers handle it, then automate it.
We supplement internal teams rather than replace them. Most of our clients keep their IT lead and use us for the 24/7 monitoring, automation and security that no internal team can sustain alone at reasonable cost. Your people stop being the first responder for routine, repeatable failures.
We describe our service as compliance-aligned, and we are deliberately precise about this. Our controls, monitoring and reporting are built to support your HIPAA, SOC 2 and PCI DSS obligations, and we generate the operational evidence your compliance program needs.
Onboarding starts with the free IT assessment, then agent deployment across endpoints, servers and network devices using your existing directory services. The agent is under 15-20 MB and network devices need only credentialed remote access. There is no rip-and-replace and no migration weekend. Alerts then run manually for one month before automation is mapped.
No - and we would rather say so plainly. Our operations interface holds every client's data, so it cannot be shared externally. Instead you receive a detailed monthly report covering security, managed IT and help-desk activity, including infrastructure gaps identified and whether flagged items were completed. Each client has a uniquely identified agent with data segregated per client.
Yes. The service is 100% remote-capable and runs 24/7, so location is not a constraint - VPN access and our own platform means nationwide coverage without engineers on site. Where genuinely needed, onsite support is available at $125 per hour.
Resources
Learn More About Manage IT 360 Services
how Managed IT 360° fits alongside cloud, security and AI
infrastructure layer
9 hours to 47 minutes
CISA cyber essentials for small and mid-size organizations
Problems Resolved, Not Just Reported
Get a Free IT Assessment
We’ll evaluate every server, switch, appliance, application, and end-user device across your estate, flag what’s end-of-life or unsupported, and show you exactly where a playbook should already be catching failures before your team opens a ticket.